Zarick Hussein

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Devised processes to boost long-term business success and increase profit levels.
• Built and strengthened successful relationships with external recruiters and agencies.
• Set and conveyed recruitment goals to downstream staff.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Prepared monthly resort audits for review.
• Increased customer service ratings through personable service.
• Created and managed accurate occupancy forecasts and budgets.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

• Boosted brand awareness with target customer demographics with social, print, and email campaigns.
• Tracked and reported on marketing campaign responses.
• Used online and offline marketing to generate leads, increase visibility and drive sales growth.
• Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
• Managed workflow between staff, coordinating documents and creative material distribution.
• Developed and tracked performance indicators to measure results of marketing campaigns.
• Continually maintained and improved company's reputation and positive image in markets served.

• Reviewed work for quality and compliance with company standards and design specifications.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Sourced materials to keep up with production goals and meet customer demands.
• Resolved issues quickly to maintain productivity goals.
• Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
• Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
• Delivered direct feedback to senior management regarding project visibility and status.
• Studied department operations to assist with development of new or improved methods of tooling and production processes.

Certificate in Advanced Graphics Design