Harshil Kumar
IT Support Technician
Nadi,Western
Summary
Creative, motivated and eager to learn new things. Using the knowledge, Have gained from past and present experiences from different work background, make sure that no technical problems are left ignored and the day-to-day running of the business is smooth as well as making sure that clients and co-workers are left with complete satisfaction. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Support Officer
Sofitel Fiji Resort and Spa
01.2023 - Current
- Manage daily support calls, format reload computers, laptops, installation and deployment of POS system, attending of Room calls such as TV, Phone not working, managing of the Hotels Entire CCTV network, thus upgrading to hotel Standard, upgrade of Hotel TV system to Digital setup from IPTV.
- Managed approximately 30 incoming calls, emails and faxes per day from Guest
IT Support Officer
Jack's Manufacturing PTE limited
10.2020 - 01.2023
- Managing of NetSuite application with basic issues, marketing side of the Jack's Manufacturing PTE limited, administration work, daily IT support calls for Nadi and Suva office, external project job data cabling, Suva Office Relocation structured data Cabling, liaising with Signage Company.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
IT Support Officer
Jacks of Fiji
03.2019 - 05.2020
- Manage daily support calls, format reload computers, laptops, installation and deployment of POS system, deployment of SMS store traffic, creating of users in active directory, creating of user emails in G-suite.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
Office Admin
Red Brick Laundry
08.2018 - 11.2018
- Filing of invoice, CCTV camera installation of Suva office with mobile viewing, stock in charge, data cabling.
Office Clerk
Civil Aviation Authority of Fiji
04.2017 - 08.2017
- Drone Entry, Data Entry of Medical Evacuation Form, Customer Service Engineer.
IT Support Officer
Virtual Flex Solutions Ltd
12.2015 - 10.2016
- Daily check of the antivirus system, installation of operating system in new/old computers, installation of software's as per the client's requirements, troubleshoot customer problems over phone, attend breakdown at client site, ensuring the products are delivered on time, provide remote support to clients, inventory stock control, manage in-house servers (Active Directory, Domain Controller, File server), implement policy (where user can't install software without the administrator username and password).
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
IT Support Officer
Sheraton Fiji Resort
01.2013 - 10.2014
- Daily check of the antivirus system, setup computers installation of operating system and software's, change user's login password, installation of operating system in new/old computers, installation of software's as per the staff requirements, provide remote support to staff, troubleshoot customer problems over phone.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Education
Diploma in Networking - Diploma in Networking
Fiji National University (TAFE )- Nadi, Fiji
Nadi, 0102.2015
Secondary Education -
Sangam SKM College - Nadi - 2010 - 2013
Nadi, 0112.2012
Primary Education -
Nadi Sangam Primary School -2002-2009
Nadi, 0112.2009
Skills
- Remote Desktop Support
- Help Desk Support
- Active Directory Management
- End-User Training
- System Configuration
- Network Administration
- Operating System Support
- Software Installation
- Windows 10
- Remote Support
- Desktop support
Activitiesawards
- Distinction in Fiji Mathematics Competition: 2008
- Distinction in Fiji Mathematics Competition: 2009
- Runner up in boys under 13 doubles tennis consolation: 2007
- Fiji School Leaving Certificate - PASS: 2013
- Fiji Eight Year Examination - PASS :2009
- Fiji Literacy and Numeracy Assessment: 2005
Personal Qualities
- Communication skills
- Honesty
- Technical competency
- Work ethic
- Flexibility
- Determination and persistence
- Ability to work in harmony with co-workers
- Eager and willing to add to their knowledge base and skills
- Problem-solving skills
- Loyalty
Covid19vaccinationstatus
- Dose1, 04/15/21
- Dose2, 06/22/21
Personal Information
Date of Birth: 08/13/96
References
- Naveen Murti, IT Manager, Sofitel Fiji Resort and Spa, (679) 777 7277
- Amish Patel, General Manager, Jacks Manufacturing PTE limited, (679) 9994973
- Shalesh Rai, Group IT Manager, Jacks of Fiji, (679) 9994772
- Raymond Khan, Director, Red Brick Laundry, (679) 9478534
- Navneet Sharma, Civil Aviation Authority of Fiji, Flight Operations inspector - Domestic, (676) 7736200
- Veer Sharma, Branch Manager Nadi, Datec Fiji Ltd, (679) 9995724
- Sanish Lal, Complex IT Manager, Sheraton Fiji resorts, (679) 9489530
Certification
- Certified FOA Certified Fiber Optic Technician, Sofitel Fiji Resort and Spa -2026
Languages
Gujarati
Native language
English
Upper intermediate
B2
Hindi
Intermediate
B1
Gujarati
Elementary
A2
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementTeam Building / Company RetreatsCompany CultureFlexible work hoursWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Interests
Sports
Learning
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Resolved product issue through consumer testing.
Affiliations
- FOA Certified Fiber Optic Technician
Timeline
IT Support Officer
Sofitel Fiji Resort and Spa
01.2023 - Current
IT Support Officer
Jack's Manufacturing PTE limited
10.2020 - 01.2023
IT Support Officer
Jacks of Fiji
03.2019 - 05.2020
Office Admin
Red Brick Laundry
08.2018 - 11.2018
Office Clerk
Civil Aviation Authority of Fiji
04.2017 - 08.2017
IT Support Officer
Virtual Flex Solutions Ltd
12.2015 - 10.2016
IT Support Officer
Sheraton Fiji Resort
01.2013 - 10.2014
Diploma in Networking - Diploma in Networking
Fiji National University (TAFE )- Nadi, Fiji
Secondary Education -
Sangam SKM College - Nadi - 2010 - 2013
Primary Education -
Nadi Sangam Primary School -2002-2009
- Certified FOA Certified Fiber Optic Technician, Sofitel Fiji Resort and Spa -2026
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