Osea Dugu
Nadi,Fiji
Summary
Versatile professional with expertise in strategic planning, leadership, and programmed development. Demonstrates exceptional problem-solving, communication skills, and resourcefulness to drive team building and quality assurance initiatives. Adept at public relations, inventory management, and troubleshooting across various domains. Skilled in public speaking and fostering collaboration under pressure to achieve organizational goals. Proficient in leveraging software knowledge to optimize processes and ensure operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bell Captain
Sheraton Fiji Golf and Beach Resort
Denarau Island, Nadi, Fiji
02.2022 - 03.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Doing Training and implementing Standard Operation Procedures
- Leading the Porter Team in the Daily Bell Service Operation.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Loss Prevention Supervisor
Sheraton Fiji Golf and Beach Resort
Denarau Island, Nadi., Fiji
03.2019 - 02.2022
- Promoted a culture of integrity amongst staff members through regular team briefings and communication channels that encouraged openness and honesty regarding issues related to theft or fraud.
- Implemented stringent cash handling procedures resulting in reduced cash discrepancies at tills.
- Streamlined reporting procedures, enhancing efficiency in documenting loss prevention incidents.
- Enhanced visibility of security personnel on sales floor during peak hours deterring potential thieves.
- Evaluated effectiveness of existing loss prevention policies; suggested amendments where necessary for better results.
- Provided guidance on best practices in merchandise protection, minimising opportunity for shoplifting activity.
- Collaborated with local law enforcement agencies for improved response times during emergencies.
- Improved inventory control systems thus decreasing cases of stock shrinkage due to mismanagement.
- Devised risk assessment protocols to identify areas vulnerable to theft or damage.
- Upheld safety regulations within premises, thereby reducing instances of accidents or injuries.
- Trained new hires on company's loss prevention policy as part of their induction process.
- Coordinated security personnel schedules ensuring optimal surveillance at all times throughout the day and night shifts.
- Deployed effective internal controls which led to a decrease in employee-related theft incidents.
- Managed the deployment of CCTV cameras, ensuring maximum coverage of retail space.
- Conducted thorough investigations into suspected thefts, leading to increased recovery of stolen goods.
- Developed strong relationships with vendors and suppliers to ensure adherence to company's loss prevention policies.
- Monitored CCTV for cases of internal and external theft.
- Prevented difficult situations from escalating through calm and professional control.
- Protected visitors, customers and staff from verbal and physical abuse.
- Looking after the Safety and Security Operation Complex - Sheraton Fiji Golf and Beach Resort, The Westin Denarau Island Resort and Spa.
Spa Houseman Attendant
The Westin Denarau Island Resort and Spa
Denarau Island, Nadi, Fiji
03.2017 - 03.2019
- Reported maintenance issues immediately, contributing towards swift resolution of problems.
- Aided in event set up and breakdowns for successful operations of events held at the hotel.
- Coordinated with housekeeping staff for effective room cleaning schedules.
- Assisting in deep cleaning on all Treatment Rooms,
- Looking after the Cleanliness of The Westin Workout Center, all Training equipment, Treadmill etc.
OHS coordinator
Vinod Industries Limited
Lautoka, Fiji
02.2015 - 03.2016
- Conducted risk assessments for improved workplace safety.
- Promoted importance of early incident reporting through internal communications campaigns.
- Managed incident investigations, leading to improved preventive measures.
- Implemented new emergency procedures for better response times during crises.
Stock Taking Officer
Roster Poultry Chicken Industry
Ba, Fiji
01.2008 - 09.2008
- Worked diligently under pressure whilst preserving high-quality output.
- Performed thorough stock report accurately to minimize lost on Stock on stores
- Improved team efficiency with regular training sessions.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Wok in the Freezer doing stock taking.
Education
OHS Module 1&2 - OHS
University Of the South Pacific
Suva 05.2019 - 05.2019
TIER 1,2,3,4,5 - Marriott Global Security Universi - Safety and Security
Marriott Global Source
Fiji 09.2019 - 03.2020
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
- Inventory management
- Quality Assurance
- Knowledge of [Software]
- Programme development
- [Type] troubleshooting
Languages
English
Fluent
Affiliations
- Reading Story and Adventurous books
- Watching Movies
- Socializing
Accomplishments
Received the HM Award - Best Concierge 2024
Received Best Associate of the Month May 2023
Received Recognition Certificate for Outstanding Service on Cyclone Hasa
Certification
Certificate Defensive Driving Course
Certificate in Basic First Aid
Certificate in Department Trainer
Referees
1. Mr. Hatley Kamelo
Director Safety and Security
Sheraton Fiji Golf and Beach Resort
9904400
2. Mrs. Walesi Korovulavula
Front Office Manager
Sheraton Fiji Golf and Beach Resort
9904966
3. Mrs. Elena Qereqeretabua Vuki
Assistance Front Office Manager
Sheraton Fiji Golf and Beach Resort.
9463669
References
References available upon request.
Timeline
Bell Captain
Sheraton Fiji Golf and Beach Resort
02.2022 - 03.2025
TIER 1,2,3,4,5 - Marriott Global Security Universi - Safety and Security
Marriott Global Source
09.2019 - 03.2020
OHS Module 1&2 - OHS
University Of the South Pacific
05.2019 - 05.2019
Loss Prevention Supervisor
Sheraton Fiji Golf and Beach Resort
03.2019 - 02.2022
Spa Houseman Attendant
The Westin Denarau Island Resort and Spa
03.2017 - 03.2019
OHS coordinator
Vinod Industries Limited
02.2015 - 03.2016
Stock Taking Officer
Roster Poultry Chicken Industry
01.2008 - 09.2008
Certificate Defensive Driving Course
Certificate in Basic First Aid
Certificate in Department Trainer
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